FAQ

Solar residential FAQ’s

Make sure you select the right FAQ, because it makes a difference on the type of system you buy. Our strength is in the design and implementation of Commercial solar systems in conjunction with the business structures related to taking advantage of several factors related to the implementation of a solar energy system. However, we do a really great job of performing residential installations that are very easy for homeowners to begin reaping the most benefits possible, based on the customer’s-Your- goals!

What is a PV panel?
A PV solar panel, referred to in the industry as a solar module, is constructed by connecting photovoltaic cells (or PV cells) to produce electricity. The cells are a semiconductor-based technology that converts solar radiation into direct current (DC) electricity. Solar panels for grid-connected home or business use typically use 60 or 72 PV cells.

What are the benefits of using PV solar systems?
By utilizing PV solar cells, home or business owners are able to generate electricity from sunlight saving money and avoiding the harmful pollution generated by traditional methods of generating electricity. This solar generated energy is used to offset or replace power that would normally be purchased from the utility.

What is Net-Metering?
Net Metering is a useful tool in the field of alternative energy. For owners of PV systems, net metering provides an opportunity to sell excess electricity produced to your local utility company. In North America, forty states currently have net metering policies in place. Net metering means that the amount of solar electricity produced (measured in KWh) is subtracted from your overall usage, meaning you only pay the utility for the difference (the “net” amount).

Does this include maintenance?

Your Waterhouse solar system is remotely monitored and has a very long warranty. We recommend that the homeowner clean the panels once every three months or so, and wash them just like you would your windows. An optional maintenance plan can be purchased if you prefer not to perform this task yourself.

How long is the warranty?

25 years for modules and inverters, 12 years for labor and installation.

Have you done a job in my neighborhood?

We have long-term relationships and formal agreements with several contractors who have decades of expertise in their individual specialty areas, and have done work for most of their lives in and around your home, which is why we offer service in this area. Our approach to solving your energy problem is unique, giving you the best options available to solve your specific solution and allows you to take advantage of our wide scope of service.

Does insurance cover damage of the system if any?

When you purchase a Waterhouse Solar renewable energy system for your home or business, it is recommended that you update your insurance policy to include your new Waterhouse renewable energy system. Note that your insurance company is obligated to insure your system, just as they insure the rest of your household items.

How does it affect my insurance? On a purchased system, the energy equipment is personal property, and should be added to your existing homeowner’s policy. Once installation is complete, check with your insurance carrier to update your coverage.

How does it affect my roof warranty?

There are a few ways we can work with your warranty, dependent on the roof age and condition. If it is relatively new, we can work with your prior roofer to see if they will extend your warranty (usually there is a fee involved with doing so). Our installers will assess your roof on our inspections, and if the roof is nearing the end of its service life, we may recommend replacement. The cost of the roof might be surprisingly affordable, especially when we bundle it with our energy installation. Also, if you have a unique roof material, we would cover some additional questions like finding if you have additional material available, or if there is some customer-acceptable aesthetic replacement. Some customers have opted for limiting the placement of panels to preserve their roof, it is a personal choice that must be discussed in depth with our sales reps. If we have to, there is a possibility of using other surfaces and locations for installing panels. Ask to speak to one of our design specialists to ask specific questions. We might even do a rendering for you so you can decide.

How do you handle monier/ceramic tile installations?

We are very familiar with difficult, brittle and fragile roof installations. In the right cases, we use a specific, highly skillful method which includes diamond drill bits, removal of individual tiles and placement of mounting points that put the load on structural segments of the roof, rather than laying weight on the tiles themselves. each technician who goes on the roof is trained in how to step on the roof to minimize damage. We also recommend that you obtain some aesthetically acceptable replacement tiles in stock before our crew goes out to install, in case anything does happen. We are happy to meet with you at the roofing supply house or to bring samples back to you that might be a good fit. It’s unfortunate some roof materials have been discontinued, and may not be replaceable. in those instances, we would discuss with you the real options available to the best of our abilities.

Who handles the Association approval process?

We do. We will handle not only the additional drawings, measurements, plot plans and elevations, but, with your permission and authorization, we will handle all the communications with your board to obtain approval of your Waterhouse Solar energy system.

Who handles the permit process?

We do. From application to closing the permit, we handle all aspects. Our residential systems are pre-engineered, guaranteeing that our processing time is one of the fastest in the industry. We won’t give you excuses about how long it takes. We will get it done on your time table.

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